|
Solving Video ProblemsIf you are experiencing
difficulty viewing our LIVE streaming video or archived video content (pulsing, flickering or intermittent video or audio),
we suggest you do the following:
Be sure you have the most recent version of the Real Player
Note: Because C-SPAN is updating its
video encoding software, you may not be able to view streaming video unless you upgrade your Real Player. To find which version
you have installed, open the RealPlayer and click on Help » About RealPlayer
RealPlayer 10
PC Users
1. Click
on the Start menu button on the Windows' Taskbar.
2. Go to Programs, then Real,
followed by RealPlayer.
3. Once the player launches, click on Tools.
4. Select
Preferences.
5. Select the Content category.
6. Under Media
Types, click the Advanced button on the right.
7. Scroll down on the list of media types,
to the listing: Real-Time Streaming Protocol (RTSP).
8. Click on the check box to enable
the RTSP media type for your video player.
MAC Users
1. Open Internet Explorer's web browser.
2. Go
to the web browser's Properties menu.
3. Select the Protocol Helper option.
4. Scroll
down the list until finding the Real-Time Streaming Protocol (RTSP).
5. Change the application
type to RealOne Player or RealPlayer, depending on which application you have downloaded.
6. Close
and exit the browser and then reopen and try a video link.
RealOne Player (Build 6.0.11)
PC Users
1. Click
on the Start menu button on the Windows' Taskbar.
2. Go to Programs, then Real,
followed by RealOne Player.
3. Once the player launches, click on Tools.
4. Click
on Preferences.
5. Click on the Hardware category.
6. Under
Video Card Compatibility, move the slide bar from its right position to the middle.
MAC Users
1. Click on the Apple Menu button and
select RealOne Player from the list of applications.
2. Follow steps 3 to 6 above.
RealOne Player
(Build 6.0.10)
PC Users
1. Click on the Start menu button on the Windows'
Taskbar.
2. Go to Programs, then Real, followed by RealOne Player.
3. Once
the player launches, click on Tools.
4. Click on Preferences.
5. Click
on the Hardware category.
6. Uncheck the "Use optimized video display" box in the Video
Card Compatibility section.
MAC Users
1. Click on the Apple Menu button and
select RealOne Player from the list of applications.
2. Follow steps 3 to 6 above.
RealPlayer 8 or earlier
PC Users
1. Click
on the Start menu button on the Windows' Taskbar.
2. Go to Programs, then Real,
followed by RealPlayer.
3. Once the player launches, click on View.
4. Click
on Preferences.
5. Click on the Performance tab.
6. Uncheck
the "Use optimized video display" box in the Video Card Compatibility section.
MAC Users
1. Click on the Apple Menu
button and select RealPlayer from the list of applications.
2. Follow steps 3 to 6 above.
|
